| Job Description |
- Manage and support on hardware and software components pertaining to a Network infrastructure, including operating systems, routers, switches, firewall, wireless, SDN as well as office IT related matter etc.
- Standby work might be required (24/7), Maintenance ad-hoc related tasks
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| Requirement |
General:- 3-5 years of network infrastructure experience
- Self-motivated with strong sense of responsibility and urgency
- Diligent in documentation, reporting and tasks tracking ability
- Posses analytical skills to be able to solve issues and ability to work independently and cope with pressure
- Time management, Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment
IT Knowledge:- Good knowledge, troubleshoot and hands on experience in WAN and LAN technologies (SD-WAN, MPLS, VOIP, WAN Optimizer)
- Routers and routing protocols
- Layer 2 and 3 LAN switches,
- General and Next-Gen firewalls
- On-prem / Cloud based wireless controller and access points
- Unified communication & IP telephony (Plus)
- Cloud - Azure and AWS networking
- Network security solution such as firewall, CPE based IPSec VPN solution, token based authentication solution, IDS,
Administrative Support:- Routing protocols
- LAN switching Bridge ID, STP, LACP, Vlan and Vlan routing
- Wireless access and authentication
- Firewall rules and policies
- Configuration backup and documentation
- Monitoring and analysis
Technical Support:- Call response and support within service level agreement
- Incident / problem troubleshooting, fault clarification and isolation
- Provide workaround and/or resolution
- Communication and reporting
- Vulnerability / security update and firmware patch
- Firmware upgrade
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