| Requirement |
General:- 3-5 years of IT Operations experience, especially in the area of System Infrastructure and cloud operations
- Self-motivated with strong sense of responsibility and urgency
- Diligent in documentation, reporting and tasks tracking ability
- Posses analytical skills to be able to solve issues and ability to work independently and cope with pressure
- Time management, Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment
IT Knowledge:- Good knowledge, troubleshoot and handon skill in System server, storage hardware, Database, Software defined network, software defined storage, cloud orchestration and automation
- Microsoft active-directory & AD integrated applications, Microsoft Exchange, Authentication Server,
- Virtualization - Microsoft Hyper-V, Vmware
- Virtualization - Microsoft Hyper-V, Vmware
- Hyperconverged - Nutanix
- Backup - Veritas & Veeam
- Licenses and certificate activation
- Cloud - O365, Azure and AWS, backup
- Basic network and security features
Administrative Support:- Microsoft Active Directory & AD integrated applications
- Files access and quota
- Backup task and policies
- DR / BCP procedures
- Azure / AWS / Office 365 cloud provisioning and maintaining
- Infrastructure documentation
- Monitoring and analysis
Technical Support:- Call response and support within service level agreement
- Incident / problem troubleshooting, fault clarification and isolation
- Provide workaround and/or resolution
- Communication and reporting
- Security updates and patching
- Firmware upgrade
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