Shift Operator (Security / Network / Server)

Job Description
  • 24 hours shift operation in Managed Operations Centre.
  • Monitoring and escalations of alerts in timely manner.
  • Isolate faults and escalate to next levels of support for resolution as appropriate.
  • Monitor activities and interact with departments to address issues.
  • Proactively monitor the data centre network’s uptime and connectivity to ensure availability.
  • Facilitate and coordinate problem resolution with technical support team and/or support vendors.
  • Ensuring physical access security procedures are followed strictly.
  • Perform daily routine tasks and remote hands support for systems hosted in data centre.
  • Seek to understand clients issues, while maintaining customer satisfactions and expectations.
  • Familiar with monitoring tool and processes.
  • Data Centre operations experience and knowledge or equivalent
  • Good communication, both written and verbal
  • Good decision making skills
  • Ability to work within a team environment
  • Ability to follow detailed processes and procedures
  • Must be willing to perform rotating shifts
  • At least 2-3 years of working experience in IT related field.
  • ITIL foundation v3 / v4
  • Good knowledge of IT, network, and server technologies.
  • Experience of working in telecom industry or working with Japanese company.
  • Experience of any coordination, project management work.
Education ITE higher Nitec, diploma or degree in computer science, Information Technology or other related discipline.
Start Day ASAP

About Application

Please send your CV (MS Word) with current salary and expected salary to the following email address. The Careers Department will contact you if you pass the applicant screening.


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